Shipping policy

Effective Date: June 28, 2026

At Nova Health, we strive to ensure your order is processed and delivered as quickly and securely as possible.

Order Processing

Once your prescription has been approved by a licensed healthcare provider and your order has been received by our pharmacy partner, all orders are processed within 1–2 business days.

Orders are processed Monday through Friday, excluding weekends and federal holidays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

After your order has been processed, estimated delivery times are:

  • USPS Ground Advantage: Typically 2–5 business days
  • USPS Priority Mail: Typically 1–3 business days
  • UPS Ground (where applicable): Typically 1–5 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Availability

Nova Health currently ships prescription treatments to patients in 47 U.S. states.

At this time, we do not ship to:

  • California
  • New Jersey
  • South Carolina

Eligibility for treatment is subject to a medical evaluation by a licensed healthcare provider and applicable state regulations.

Shipping Delays

While we work hard to process every order promptly, shipping delays may occasionally occur due to:

  • Provider review times
  • Pharmacy processing times
  • Weather events
  • Carrier delays
  • High order volumes
  • Public holidays

Nova Health is not responsible for delays once a shipment has been accepted by the shipping carrier.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number so you can monitor the progress of your delivery.

If you have not received tracking information within three business days of your prescription approval, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Nova Health is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact our support team as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Questions

If you have any questions regarding shipping or your order, please contact our Customer Support team at support@novahealthrx.com as we're here to help.