Refund policy

Due to the personalized nature of compounded prescription medications, Nova Health RX is unable to accept returns or exchanges on any medication once it has been dispensed. Each prescription is custom prepared specifically for an individual patient based on a licensed healthcare provider's assessment and cannot be restocked, resold, or reused.

For this reason, all medication sales are final, except where required by applicable law.

Incorrect, Damaged or Missing Orders

If you receive the wrong medication, your order arrives damaged, or you believe there is an issue with your shipment, please contact our support team within 48 hours of delivery.

Please email support@novahealthrx.com with:

• Your order number
• A description of the issue
• Clear photographs of the package and product (if applicable)

Our team will investigate the issue promptly and, where appropriate, arrange a replacement or other suitable resolution.

Returned Shipments

If an order is returned to us because an incorrect or incomplete shipping address was provided at checkout, we are unable to refund the cost of the compounded medication, as it was prepared specifically for you and cannot be reissued or resold.

If a shipment is returned due to a carrier error or another issue outside of your control, please contact us and we will work with you to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact our support team at support@novahealthrx.com.